Privacy Notices

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Innovation Health is required to send a notice ("Notice of Privacy Practices") to members of our insured Health plans and Mail Order Pharmacy customers.

Notice of privacy practices by plan type

*Innovation Health pharmacy and dental benefits are administered by Aetna. Aetna provides certain management services to Innovation Health.

Complaints

If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the HIPAA Member Rights Team directly at the address below:

HIPAA Member Rights Team
Innovation Health
151 Farmington Avenue  RT65
Hartford, CT 06156

You also may write to the Secretary of the U.S. Department of Health and Human Services.

Read our web privacy statement.